Return & Refunds Policy

We accept returns on standard 20ft, 40ft, and high-cube containers purchased as "one-trip" or "cargo-worthy" grade. To qualify:

• Return request must be initiated within 14 calendar days after delivery.
• Container must be in original, unused condition: no structural modifications, no added holes/welds, no stickers or paint.
• Container must be free of debris, waste, or tenant alterations. Original locks and door seals intact.
• Buyer must not have placed the container on permanent foundations or blocked it with construction.
• Return authorization required before shipping back.

• Custom-modified containers: any unit with custom doors, windows, vents, interior cladding, insulation, electrical installations, or bespoke painting — all sales are final.
• "As-Is" / Used grade containers sold with visible dents, corrosion or wear (price reflects condition).
• Containers that have been loaded, relocated, or altered after delivery, including drilled holes.
• Open-top, reefer, or special configurations unless agreed in writing prior.
• Any container that has been stored with hazardous materials or odorous goods.

Once we receive and inspect the returned container (usually within 7 business days), refunds are processed to the original payment method within 10 business days. The following deductions apply:

• Restocking Fee: 20% of the container price (covers handling, inspection and re-certification).
• Original & return shipping costs: Buyer is responsible for both outbound freight and return freight charges. These are non-refundable.
• Cleaning & touch-up fee: Additional 15% may apply if container requires pressure washing or minor surface repairs.
• Refunds are issued after final inspection. If the container shows wear beyond normal handling, refund may be reduced or denied.

Containex Pro thoroughly inspects every container before dispatch. However, freight transit can be unpredictable. To ensure your rights:

• Inspect immediately upon delivery — note any dents, water intrusion, door misalignment, or rust perforation.
• Report any structural damage or manufacturing defect within 48 hours of delivery via email (support@containexpro.com) with photos and video evidence.
• For verified defects that affect usability, we offer: (a) replacement container at no extra shipping cost, (b) partial refund based on damage severity, or (c) full refund including all freight costs.
• Cosmetic blemishes, light surface rust, or dents that do not compromise structural integrity do not qualify as a defect — they are normal for shipping containers.

• Before dispatch: Full refund minus a $250 processing fee (admin and logistic reservation).
• After dispatch (container en route): cancellation is treated as a standard return — customer must accept delivery and initiate return procedure, paying all freight costs and restocking fee.
• Custom orders: any cancellation after design approval incurs a 35% non-refundable deposit to cover material and engineering prep.

Returning a container involves heavy transport coordination. Please note:

• Buyer arranges and pays for return shipping to our depot (designated warehouse address provided upon RMA approval).
• Container must be empty, swept clean, and accessible for flatbed or tilt-bed truck pickup.
• If Containex Pro arranges return freight on your behalf, the cost will be deducted from refund (quoted prior).
• Any damage incurred during return transit is the buyer’s responsibility.