Payment Policy

We accept a wide range of payment methods to make purchasing or hiring a container as convenient as possible. All payment methods are subject to identity and fraud verification where appropriate.

Payment terms vary depending on the type of order placed. The following terms apply as standard unless otherwise agreed in writing at the time of purchase:

Stock Reservation Deposit

If you wish to reserve a specific container from stock while you arrange final payment or site preparation, we can hold the unit for up to 5 working days upon receipt of a non-refundable reservation deposit of £150 + VAT. This deposit is deducted from the final purchase price. If the order does not proceed within the agreed holding period, the reservation deposit is forfeited and the unit is released back to general sale.

Modified Container Deposit

For all modified or bespoke containers, a 50% deposit of the total order value is required before modification works commence. This deposit covers materials, workshop allocation, and labour planning. The deposit is:

• Non-refundable once physical modification works have begun
• Fully refundable if the order is cancelled before any works commence, within 48 hours of placement
• Partially refundable at our discretion if cancelled after 48 hours but before works begin, minus any materials already ordered

Hire Damage Deposit

All new hire agreements require a refundable damage deposit equivalent to one month's hire charge (minimum £100 + VAT). This deposit is held for the duration of the hire agreement and returned within 14 days of the container being collected, subject to the unit being returned in the same condition as delivered, allowing for fair wear and tear.

Containex Pro Ltd is VAT registered in the United Kingdom. The following VAT rules apply to all transactions:

Price Display

• Prices displayed on our website are exclusive of VAT unless specifically labelled as inclusive
• VAT is applied and clearly shown at the checkout and on all quotations and invoices
• We will always show both the ex-VAT and inc-VAT totals on every formal quotation
• VAT-registered businesses can reclaim input VAT on qualifying purchases in the standard way

Our current VAT registration number is displayed on all invoices, quotations, and the footer of our website. If you require a VAT receipt for any transaction, please contact accounts@containexpro.co.uk.

We understand that purchasing or modifying a container represents a significant investment. To help spread the cost, we offer flexible business and personal finance options through our approved lending partners.

All container hire agreements are billed monthly in advance via Direct Debit. Here is how the hire payment process works:

We operate a Trade Account Programme for businesses that purchase or hire containers on a regular basis. Trade accounts offer credit terms, priority scheduling, and dedicated account management.

Eligibility

• Registered UK business (limited company, LLP, or established sole trader)
• Minimum trading history of 12 months
• Anticipated spend of £5,000+ per year with Containex Pro
• Satisfactory credit and business reference check

Trade Account Terms

• Net 30 days from invoice date as standard
• Credit limits set individually based on trading history and creditworthiness — typically £5,000–£50,000
• Monthly statement issued on the last working day of each month
• Payment due by the last working day of the following month
• Volume discount tiers available — discussed at account setup
• A dedicated account manager is assigned to all trade account holders

Applying for a Trade Account

To apply, email accounts@containexpro.co.uk with your company name, registration number, estimated annual spend, and two trade references. We aim to assess all applications within 3 working days.

We issue formal VAT-compliant documentation for every transaction:

• A proforma invoice is issued for all orders requiring upfront payment, clearly showing the amount due, payment methods, and our bank details
• A VAT invoice is issued automatically upon receipt of cleared payment for sales, or on each billing date for hire agreements
• A delivery note accompanies every container delivery and serves as proof of delivery once signed
• All invoices are sent by email to the address provided at the time of ordering — please ensure this address is correct and monitored
• Duplicate invoices or VAT receipts can be requested at any time by emailing accounts@containexpro.co.uk with your order reference
• Invoices are retained in our system for a minimum of 7 years in compliance with HMRC requirements

We understand that payment delays can sometimes occur. We aim to handle late payment situations pragmatically and professionally. However, please be aware of the following:

Sales Orders

• If full payment is not received within 7 days of the proforma invoice date, a reserved container may be released back to general stock
• Modification works will be paused if a balance payment is not received by the agreed due date
• We will always contact you before taking any action on a missed payment

Trade Account Customers

• Invoices overdue by more than 7 days will be subject to a payment reminder
• Invoices overdue by more than 30 days may incur a statutory interest charge of 8% per annum above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998
• We reserve the right to suspend trade account credit facilities for accounts with outstanding overdue balances exceeding 30 days
• Accounts referred to a debt recovery agency will incur a fixed compensation charge in accordance with the Late Payment Act

Hire Agreements

• If a direct debit payment fails, we will notify you immediately and attempt re-collection within 5 working days
• Two consecutive failed collections may result in the hire agreement being reviewed or terminated
• Outstanding hire charges must be cleared before the container will be collected at agreement end

How Refunds Are Processed

• Refunds are issued via the same payment method used for the original transaction wherever possible
• Card refunds are processed back to the original card and may take 3–5 business days to appear depending on your bank
• BACS refunds are sent to the originating bank account and typically clear within 1–3 working days
• To request a refund or cancellation, contact accounts@containexpro.co.uk with your order reference and reason

The security of your financial information is of paramount importance to us. We implement industry-standard security measures across all payment channels:

We will never ask for your full card number, PIN, or online banking password by email or telephone. If you receive any communication purporting to be from Containex Pro requesting this information, please do not respond and contact us immediately.

Our accounts team is available Monday to Friday, 9am–5pm to assist with any payment-related queries. Please have your order or invoice reference number ready when contacting us.