Privacy Policy
Legal
Privacy Policy
Containex Pro is committed to protecting your personal data and your right to privacy. This policy explains what information we collect, why we collect it, how we use it, and what rights you have over it.
01
Who We Are
Containex Pro Ltd ("Containex Pro", "we", "us", "our") is a shipping container sales, hire, and modification company registered in England and Wales.
Registered Company Name: Containex Pro Ltd
Registered Address: [Insert Registered Address], England
Company Registration Number: [Insert Number]
VAT Registration Number: [Insert VAT Number]
ICO Registration Number: [Insert ICO Number]
Data Controller Email: privacy@containexpro.co.uk
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Containex Pro Ltd is the Data Controller responsible for your personal data.
02
What Information We Collect
We collect the following categories of personal data depending on how you interact with us:
Identity & Contact Data
- Full name
- Business name (where applicable)
- Email address
- Telephone number(s)
- Billing and delivery address
Transaction & Order Data
- Container type, size, and condition ordered
- Modification specifications and project details
- Order history and correspondence
- Delivery site address and access instructions
- Invoice and payment records
Financial Data
- Payment card details (processed securely by our payment provider — we do not store full card numbers)
- Bank account details for BACS payments and direct debits
- Credit account and finance application information
Technical & Usage Data
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on our website
- Referring website or search terms
- Cookie identifiers (see Section 9)
Communications Data
- Enquiries submitted via website forms or live chat
- Email and telephone correspondence
- Social media messages or mentions
- Customer reviews and testimonials (where you have provided consent)
Marketing Preferences
- Your opt-in or opt-out choices for marketing communications
- Email open and click data from our marketing campaigns
We do not collect any special category data (such as health, race, religion, or biometric data) in the ordinary course of our business. We do not knowingly collect personal data from individuals under the age of 16.
03
How We Collect Your Information
We collect personal data through the following means:
Directly From You
- When you complete an enquiry, quote request, or contact form on our website
- When you place an order by telephone, email, or online checkout
- When you set up a hire agreement or trade account
- When you engage with us via live chat, email, or telephone
- When you subscribe to our email newsletter or promotional communications
- When you submit a review or testimonial
- When you visit our depots in person
Automatically
- When you browse our website (via cookies and analytics tools — see Section 9)
- When you interact with our email marketing (open and click tracking)
From Third Parties
- From credit reference and fraud prevention agencies (where you apply for credit or a trade account)
- From finance partners (where you apply for container purchase finance)
- From Google, Facebook, Instagram, or X (Twitter) where you interact with our business profiles or adverts
04
How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Examples |
|---|---|
| Fulfilling your order | Processing purchases, arranging delivery, scheduling modification works, issuing invoices and receipts |
| Providing hire services | Managing hire agreements, arranging collection, administering direct debits |
| Customer service | Responding to enquiries, resolving complaints, providing after-sales support |
| Account management | Managing trade accounts, issuing statements, processing credit applications |
| Marketing & communications | Sending promotional emails, special offers, and product updates to customers who have opted in |
| Website improvement | Analysing usage data to improve site performance, user experience, and content relevance |
| Legal & compliance | Maintaining financial records, responding to legal requests, preventing fraud and money laundering |
| Safety & security | Verifying identity, preventing fraudulent orders, protecting our business and customers |
We will never sell your personal data to third parties, use it for purposes incompatible with those set out in this policy, or share it with unauthorised parties.
05
Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
- Contract performance — Processing is necessary to fulfil your order, manage your hire agreement, or provide services you have requested from us.
- Legitimate interests — We have a legitimate business interest in communicating with prospective and existing customers, improving our website, preventing fraud, and managing our business operations — provided this does not override your rights.
- Legal obligation — We are required by law to retain certain financial and business records (e.g. for HMRC purposes) and to comply with applicable legislation.
- Consent — Where we send you direct marketing emails or deploy non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.
07
International Data Transfers
Containex Pro primarily stores and processes your data within the United Kingdom and European Economic Area (EEA). Where any third-party service provider processes data outside of the UK or EEA, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations confirming the receiving country provides an equivalent level of data protection
- Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO)
- The provider's certification under an approved transfer mechanism
You may request details of the specific safeguards in place for any international transfer by contacting us at privacy@containexpro.co.uk.
08
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Our standard retention periods are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Customer order and transaction records | 7 years | HMRC statutory requirement |
| Hire agreement records | 7 years after agreement end | Legal and contractual obligation |
| Invoice and financial records | 7 years | Companies Act / HMRC requirement |
| Customer enquiry and correspondence data | 3 years | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent compliance |
| Website analytics data | 26 months | Industry standard / Google Analytics default |
| CCTV footage at depots | 31 days | Security / ICO guidance |
After the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with you.
09
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyse website usage, and support our marketing activities. A cookie is a small text file stored on your device when you visit a website.
Types of Cookies We Use
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Essential for the website to function (e.g. shopping cart, login session, security tokens) | No — always active |
| Performance / Analytics | Measuring how visitors use the site (e.g. Google Analytics — pages visited, time on site, bounce rate) | Yes — opt-in required |
| Functionality | Remembering your preferences (e.g. language, previously viewed containers) | Yes — opt-in required |
| Marketing / Targeting | Delivering relevant adverts on Google, Facebook, and other platforms based on your browsing behaviour | Yes — opt-in required |
Managing Your Cookie Preferences
When you first visit our website, you will be presented with a cookie consent banner allowing you to accept, reject, or customise your preferences. You can update your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies, visit www.allaboutcookies.org.
10
Your Privacy Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of Access
Request a copy of the personal data we hold about you (Subject Access Request).
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no compelling reason for us to continue processing it.
Right to Restrict Processing
Request that we limit how we use your data while a complaint or query is being resolved.
Right to Data Portability
Receive your personal data in a structured, commonly used, machine-readable format to transfer to another provider.
Right to Object
Object to processing based on legitimate interests or direct marketing at any time — with immediate effect for marketing.
Right to Withdraw Consent
Withdraw any previously given consent at any time, without affecting the lawfulness of processing before withdrawal.
Right to Lodge a Complaint
Lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), if you are unhappy with how we have handled your data.
To exercise any of these rights, please contact us at privacy@containexpro.co.uk. We will respond within 30 days of receiving your request. We may need to verify your identity before processing certain requests. There is no charge for most requests, but we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.
To contact the ICO: ico.org.uk/make-a-complaint · Helpline: 0303 123 1113
11
Children's Privacy
Our website and services are intended for use by individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately at privacy@containexpro.co.uk and we will delete the relevant data promptly.
12
How We Protect Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or destruction. These measures include:
- SSL/TLS encryption on all data transmitted via our website (HTTPS)
- Encrypted storage of sensitive data including financial records
- Access controls — only authorised staff with a legitimate business need can access personal data
- Regular security assessments of our systems and third-party providers
- Staff training on data protection and information security best practices
- Secure disposal of physical and digital data when retention periods expire
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay, as required under UK GDPR.
13
Third-Party Links
Our website may contain links to third-party websites, social media platforms, and partner services. This Privacy Policy applies only to the Containex Pro website and our own processing activities. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal data. The inclusion of a link to a third-party website does not constitute an endorsement of that site or its privacy practices.
14
Changes to This Policy
We review and update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Where appropriate, notify you by email or via a prominent notice on our website
We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
15
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact us using any of the following methods:
Post
Data Protection Officer
Containex Pro Ltd
[Registered Address]
England
Phone
[Insert Phone Number]We aim to respond to all privacy-related enquiries within 5 business days and to fulfil Subject Access Requests and other formal rights requests within 30 calendar days.